Shipping policy
Thank you for shopping with Barney Pawprints! Each personalized item is carefully made especially for you. Please review our shipping information below before placing your order.
Processing Time
Personalized and custom orders typically require 3–5 business days for production before they are shipped.
Processing time is separate from shipping time. During holidays, sales, or periods of high order volume, processing times may be slightly longer.
Shipping Time
Once your order has been completed and shipped, estimated delivery within the United States is typically 3–7 business days, depending on the shipping method, destination, and carrier.
Delivery dates are estimates and are not guaranteed.
Tracking Information
When tracking is available, you will receive tracking information after your order has been shipped. Please allow some time for the carrier to update the tracking information.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing your purchase. If you notice an error, contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.
We are not responsible for orders delivered to an incorrect address provided by the customer.
Lost, Delayed, or Stolen Packages
Once a package has been transferred to the shipping carrier, delivery delays may occur that are outside of our control.
If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier first. You may also contact us and we will do our best to assist you.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and provide your order number and clear photos of the item and packaging. We will review the issue and work with you to find an appropriate solution.
International Shipping
International shipping availability and delivery times may vary by destination. Customers are responsible for any customs duties, import taxes, or other fees that may apply to international orders.
Questions About Your Order
If you have any questions about your shipment, please contact us through our Contact page or by email and include your order number.